Customer Service Expert

TP; Mohali; On-site; INR 250,000 - 400,000; Full time

Job summary

TP in Mohali, Punjab, is hiring Customer Support Executives for its international blended process. You will assist global customers via voice, chat, and ticketing channels, resolving queries with a focus on first-contact resolution.

The role requires strong communication and problem-solving skills, a customer-first mindset, and ability to maintain CRM records while meeting quality and productivity targets. This is a full-time on-site position offering exposure to diverse international customers.

Qualifications

• Excellent communication skills.
• Strong problem-solving abilities.
• Customer-first approach to deliver exceptional support.

Responsibilities

• Provide prompt and professional support to international customers through Voice, Chat, or Ticketing channels.
• Resolve customer queries related to products, services, accounts, orders, billing, and technical concerns.
• Troubleshoot issues and provide appropriate resolutions while ensuring customer satisfaction.
• Escalate complex cases to the relevant teams whenever required.
• Maintain accurate records of customer interactions in the CRM system.
• Meet quality, productivity, customer satisfaction, and service level targets.
• Follow company policies, security guidelines, and process compliance at all times.
• Adapt to different support channels based on business requirements.

Skills

Communication

Problem solving

Customer-first

Job description

Job Description

We are hiring Customer Support Executives for a leading global technology brand's International Blended Process. This role offers exposure to Voice, Chat, and Ticketing support channels, with the final process allocation based on business requirements, candidate assessment, and experience.The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first approach to deliver an exceptional support experience.

Key Responsibilities

• Provide prompt and professional support to international customers through Voice, Chat, or Ticketing channels.
• Resolve customer queries related to products, services, accounts, orders, billing, and technical concerns.
• Troubleshoot issues and provide appropriate resolutions while ensuring customer satisfaction.
• Escalate complex cases to the relevant teams whenever required.
• Maintain accurate records of customer interactions in the CRM system.
• Meet quality, productivity, customer satisfaction, and service level targets.
• Follow company policies, security guidelines, and process compliance at all times.
• Adapt to different support channels based on business requirements.