Customer Support Executive

Primebook; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Primebook is seeking a Customer Support Executive to handle blended processes in Delhi. You will respond to inquiries across voice and chat, maintain a patient and empathetic approach, and collaborate with cross-functional teams to improve customer experience. The role requires 1-2 years in tech-support and comfort with Android ecosystem.

Ideal candidates will have strong written and spoken communication, attention to detail, and the ability to adapt to weekend shifts as needed by the business.

Qualifications

• Graduation in any stream.
• 1-2 years of experience in customer support through chat and call, preferably in the tech industry.
• Strong communication skills, both written and verbal.
• Tech-savvy and comfortable working with the Android ecosystem.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries across voice and chat channels.
• Demonstrate patience, empathy, and a customer-centric approach.
• Collaborate with cross-functional teams to enhance customer experience.
• Provide accurate information and resolve issues efficiently.
• Flexibility to work on weekends as per business requirements.

Skills

Communication skills

Empathy

Problem solving

Customer-centric

Education

Graduation

Job description

Role - Customer Support Executive, Blended Process

• Respond to customer inquiries across voice and chat channels in a timely and professional manner.
• Demonstrate patience, empathy, and a strong customer-centric approach.
• Collaborate with cross-functional teams to enhance customer experience.
• Provide accurate information and resolve customer issues efficiently.
• Flexibility to work on weekends as per business requirements.

• Graduation in any stream
• 1-2 years of experience in customer support through chat and call, preferably in the tech industry.
• Strong communication skills, both written and verbal.
• Tech-savvy and comfortable working with the Android ecosystem.
• Strong problem-solving skills and attention to detail.