Customer Support Executive

MoreTasks; Gurugram District; On-site; INR 420,000 - 600,000; Full time

Job summary

MoreTasks is seeking experienced professionals for its international customer support team specializing in non-voice channels (chat and email). The role focuses on accurate, professional handling of global customer inquiries with efficient resolution and adherence to SLAs.

Candidates should demonstrate excellent written communication, strong grammar, and the ability to manage multiple chats concurrently. Familiarity with CRM tools and ticketing systems is required, with rotation across day,

Qualifications

• 3-5 years of international customer support experience (non-voice).
• Excellent written communication with strong grammar and clarity.
• Ability to handle multiple chats simultaneously while maintaining quality.
• Familiarity with CRM tools, ticketing systems, and chat platforms.

Responsibilities

• Provide real-time support to international customers through chat and email.
• Handle customer queries, complaints, and requests with accuracy and efficiency.
• Troubleshoot basic technical or product-related issues per defined processes.
• Maintain high service quality, response time, and customer satisfaction.
• Document interactions and update CRM/ticketing systems promptly.
• Escalate complex cases per SOP and adhere to SLAs.

Skills

Non-voice support

Chat & Email

CRM tools

SLA compliance

Communication skills

Tools

CRM software

Ticketing systems

Chat platforms

Job description

We are looking for experienced and customer-focused professionals to join our international customer support team. The ideal candidate will have strong expertise in non-voice processes such as chat and email support, with the ability to handle global customers efficiently, professionally, and with high accuracy.

Responsibilities

• Provide real-time support to international customers through chat and email channels.
• Handle customer queries, complaints, and requests with accuracy and efficiency.
• Troubleshoot basic technical or product-related issues based on defined processes.
• Maintain high standards of service quality, response time, and customer satisfaction.
• Document customer interactions and update relevant systems/CRM tools promptly.
• Escalate complex cases to the appropriate teams as per SOP.
• Ensure adherence to SLAs, quality parameters, and compliance guidelines.
• Collaborate with cross-functional teams to resolve customer concerns.
• Contribute to process improvement initiatives and knowledge base updates.

Requirements

• 3-5 years of experience in international customer support, preferably in non-voice (chat and email) processes.
• Excellent written communication skills with strong grammar and clarity.
• Excellent comprehension and articulation skills (essential).
• Ability to handle multiple chats simultaneously while maintaining quality.
• Strong problem-solving attitude and customer-centric mindset.
• Familiarity with CRM tools, ticketing systems, and chat platforms.
• Ability to work in rotational shifts (including day, night, and morning shifts).
• Good typing speed and accuracy.Strong attention to detail and ability to follow SOPs.

Preferred Qualifications (Good To Have)

• Experience in travel industries.
• Knowledge of basic technical troubleshooting.
• Exposure to handling global customers (US, UK, AUS, etc. ).

This job was posted by Gauri Chaturvedi from MoreTasks.