Customer Service Executive

Interflora India; Mumbai; On-site; INR 201,000 - 335,000; Full time

Job summary

Interflora India is seeking a Customer Support Executive (Voice / Blended) in Mumbai to join the Customer Success, Service & Operations team. The role is full-time and permanent, focusing on handling queries via phone, email, and chat while delivering empathetic and solution-oriented service.

The ideal candidate will maintain professionalism, meet performance metrics, and contribute to high CSAT through quick issue resolution and effective communication.

Qualifications

• Experience in voice/blended customer support
• Strong communication and listening skills
• Ability to handle queries with empathy and professionalism

Responsibilities

• Handle customer queries through phone calls, emails, and chat channels.
• Provide timely and accurate solutions to customer concerns and issues.
• Deliver excellent customer service by actively listening and understanding customer needs.
• Maintain a professional and empathetic approach while interacting with customers.
• Ensure quick resolution of issues with a focus on customer satisfaction.

Skills

Customer service

Communication skills

Empathy

Time management

Problem solving

Job description

Job description

Job Title: Customer Support Executive (Voice / Blended)

Department: Customer Success, Service & Operations

Employment Type: Full-Time, Permanent

Role Category: Voice / Blended

Roles & Responsibilities

• Handle customer queries through phone calls, emails, and chat channels.
• Provide timely and accurate solutions to customer concerns and issues.
• Deliver excellent customer service by actively listening and understanding customer needs.
• Maintain a professional and empathetic approach while interacting with customers.
• Ensure quick resolution of issues with a focus on customer satisfaction.

Meet key performance metrics such as:

• Average Handling Time (AHT)
• First Call Resolution (FCR)
• Customer Satisfaction (CSAT)