Chat and Voice Support Executive

TP; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

TP is seeking dynamic and customer-focused individuals for an International Blended Process role based in Gurugram District, Haryana. This position involves handling inbound customer queries, upselling products and services, and providing excellent customer service to ensure high satisfaction and revenue generation.

Applicants should be ready to maintain accurate records of interactions and adhere to company policies, whilst delivering solutions to customer concerns effectively.

Responsibilities

• Handle inbound Calls and Chats from international customers professionally and efficiently.
• Address customer queries, concerns, and provide appropriate solutions.
• Identify sales opportunities and upsell relevant products/services.
• Maintain accurate records of customer interactions.
• Deliver excellent customer service and ensure a positive customer experience.
• Adhere to company policies and quality standards.

Job description

Job Summary

We are hiring dynamic and customer-focused individuals for an International Blended Process. The role involves handling inbound customer queries while identifying opportunities to upsell products and services, ensuring a high level of customer satisfaction and revenue generation.

Key Responsibilities:

• Handle inbound Calls and Chats from international customers professionally and efficiently
• Address customer queries, concerns, and provide appropriate solutions
• Identify sales opportunities and upsell relevant products/services
• Maintain accurate records of customer interactions
• Deliver excellent customer service and ensure a positive customer experience
• Adhere to company policies and quality standards