Customer Service Executive - Two Wheeler Loans - Dhanbad - Sanyukt Towers - CSE*

Tata Capital; Dhanbad; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital is seeking personnel to drive customer acquisition and financial product cross-selling under supervision. The role includes gathering customer documents, logging cases in the system, and supporting the disbursement process while ensuring compliance with internal SOPs.

You will assist in empanelling vendors and maintaining relationships, with guidance from supervisory staff. The position emphasizes following organization norms, meeting customer requirements, and adhering to RBI

Responsibilities

• Identify customers for potential business with guidance from Supervisor/Manager.
• Collect documents from customers and validate as per organization norms.
• Log cases in the system as per SOP and support disbursement process.
• Meet customer requirements and cross-sell multiple products under supervision.
• Empanel new vendors and develop relationships with them.
• Ensure compliance to Audit and RBI regulations with guidance.

Job description

Job Description:

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.