Customer Service Executive - Two Wheeler Loans

Tata Capital; Ahmedabad District; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital in Ahmedabad is seeking personnel to support customer onboarding and loan processing under supervision. You will gather documents, validate them, and log cases in the system as per SOP, then assist with disbursement and ensure eligibility for sanctions.

The role involves meeting customer requirements, cross-selling multiple products, and, under supervision, empaneling new vendors while maintaining compliance with RBI regulations.

Responsibilities

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Job description

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.