Customer Service Executive - Two Wheeler Loans

Tata Capital; Ganjam; Sur place; INR 200 000 - 300 000; Plein temps

Résumé du poste

Tata Capital in Odisha, Ganjam district, invites applications for an entry-level executive role. Working under the guidance of Supervisor/Manager, you will identify customers for potential business, collect and validate documents, and log cases for disbursement in alignment with SOPs.

You will also help determine sanction ratios, meet customer requirements, cross-sell multiple products, and assist in empanelment of new vendors while ensuring adherence to RBI regulations.

Responsabilités

• Identify customers for potential business with guidance from Supervisor/Manager.
• Collect documents from customers and validate as per organization norms.
• Log the case in the system as per SOP and follow the process for disbursement.
• Fulfil the sanction ratio as per organisation requirement.
• Meet customer requirements & cross-sell multiple products under supervision.
• Empanelment of new vendors and develop relationships with them under Manager/Supervisor guidance.
• Ensure compliance to all Audit / RBI regulations with Manager/Supervisor support.

Description du poste

Perform the following under the guidance/direction of Supervisor/Manager

• - With help of Supervisor/ Manager, Identify the customers for protentional Business
• - Collect the documents from Customers and validate as per the organization norms
• - Logging the case in the system as per SOP and follow the process for disbursement.
• - Fulfil - the Sanction ratio as per organisation requirement
• - Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• - With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• - With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.