Customer Service Executive - Two Wheeler Loans

Tata Capital; Muzaffarpur; On-site; INR 180,000 - 340,000; Full time

Job summary

Tata Capital in Muzaffarpur, Bihar seeks a candidate to work under supervision to identify customers for potential business, collect documents, validate as per norms, log cases, and support disbursement processes. The role includes ensuring sanction ratios and meeting customer requirements while cross-selling multiple products under guidance.

The position also involves empanelment of new vendors, building relationships with them, and ensuring compliance with Audit and RBI regulations under

Responsibilities

• Identify customers for potential business under guidance of Supervisor/Manager.
• Collect documents from customers and validate as per organization norms.
• Log cases in the system as per SOP and follow the process for disbursement.
• Fulfil the sanction ratio as per organisation requirement.
• Meet customer requirements and cross-sell multiple products under guidance.
• Empanelment of new vendors and develop relationships with them under guidance.
• Ensure compliance to all Audit/RBI regulations with Manager/Supervisor support.

Job description

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.