Customer Service Executive - Two Wheeler Loans

Tata Capital; Baleshwar; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Tata Capital in Odisha seeks an assistant to support the loan disbursement process under the supervision of a Manager. The role involves identifying potential customers, collecting and validating documents, logging cases in the system, and ensuring adherence to SOPs and sanction ratios.

You will assist in meeting customer requirements and cross-selling multiple products under supervision, and help empanel new vendors while maintaining RBI audit compliance.

Responsabilidades

• With the guidance of Supervisor/Manager, identify customers for potential business.
• Collect documents from customers and validate as per organization norms.
• Log cases in the system as per SOP and follow the process for disbursement.
• Meet the sanction ratio as per organization requirements.
• Meet customer needs and cross-sell multiple products under guidance of Supervisor/Manager.
• With Manager/Supervisor, empanel new vendors and develop relationships with them.
• With Manager/Supervisor, ensure compliance to all Audit/RBI regulations.

Descripción del empleo

To help the Supervisor / Manager for the disbursement of Loans with minimum delinquency.

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organization requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

short description