Customer Service Executive (Telecom)

ABC Customer Service Private Limited; Ernakulam; On-site; INR 167,400 - 279,000; Full time

Job summary

ABC Customer Service Private Limited is hiring a Customer Service Executive for a major Telecom client located in Ernakulam. The role involves assisting customers with their postpaid plans and providing information regarding bill payments.

Candidates should have communication skills, basic Excel knowledge, and preferably 1 year of experience in telecalling, though freshers are also welcome. Training will be provided, and the work hours are Monday to Saturday, from 9:30 am to 5:30 pm.

Qualifications

• 1 year of experience in telecalling or open to freshers.
• Basic understanding of Excel and comfort in using new software.
• Fluent in Malayalam and basic knowledge of English.

Responsibilities

• Inform new customers about their postpaid plan.
• Call existing customers regarding bill payment due dates.
• Address and clear any bill-related doubts of customers.
• Guide customers on enabling the auto-pay feature.

Skills

Communication

Flexibility

Confidence

Team Player

Positivity

Education

12th standard or Graduate

Tools

Excel (Basic)

Job description

This position of Customer Service Executive is for our client, a major Telecom company. Work location will be in our office in Kochi.

Job Description

• Inform new customers about their current Postpaid plan
• Calling existing customers and informing them about their bill payment due date
• Asking the expected payment date and filling in the database
• Clear any bill related doubts that customers may have
• Communicating with customers for any bill concerns
• Guide customers over the call to enable auto pay feature for bills
• Explain about Value Added Services

Full fledged training on processes and products shall be provided before operations begin.

Client Geography: Kerala

Work Timing: 9.30am to 5.30pm

Working days: Monday to Saturday

Language fluency written: English (Basic)

Language fluency spoken: Malayalam

Computer Knowledge: Excel (Basic), Comfort in using new softwares

Other skills required: Confidence, Flexibility, Willingness to learn, Communication, Positivity, Friendliness, Team Player as well as Individual Contributor

Educational qualification: 12th standard or Graduate

Work Experience: 1 year of experience in telecalling. Open to freshers as well.

Salary: As per industry standard. Final amount shall be decided based on experience and performance in interview.