Customer Relationship Executive (Female)

Benzy Infotech Pvt Ltd.; Ernakulam; On-site; INR 180,000 - 260,000; Full time

Job summary

Benzy Infotech Pvt Ltd. is seeking a Customer Relationship Executive to support software marketing and client coordination activities from our office in Kerala.

The role involves contacting prospective and existing clients, explaining software products, following up on leads, and coordinating payments. The candidate will manage calls, WhatsApp, and emails to generate leads, schedule product demonstrations, and ensure timely payments while maintaining accurate records.

Qualifications

• Bachelor's degree or equivalent required.
• Freshers with strong communication also considered.
• 0-2 years experience in telecalling/software sales preferred.
• Proficient in English and Malayalam; Hindi/Tamil a plus.
• Willingness to learn software products and processes.

Responsibilities

• Make outbound calls to prospective and existing clients.
• Introduce and explain the company's software products and IT services.
• Generate and follow up on leads through calls, WhatsApp, email, and other channels.
• Understand client requirements and coordinate with sales/technical teams.
• Schedule product demonstrations and client meetings.
• Maintain follow-ups regarding quotations, proposals and software implementation.
• Follow up for payments and outstanding invoices professionally.
• Send payment reminders and coordinate with accounts for payment status.
• Maintain records of calls, leads, follow-ups and commitments.
• Build and maintain relationships with clients.
• Achieve daily/weekly/monthly calling and follow-up targets.
• Provide reports on lead status and payment collections.

Skills

Communication

Negotiation

Objection handling

Follow-up

MS Office/CRM

Self-motivation

Languages (Eng/Malayalam)

Software knowledge

Education

Bachelor's degree or equivalent

Tools

CRM tools

MS Office

Job description

Position: Customer Relationship Executive [ Software Sales & Client Coordination ]

Industry: IT / Software

Employment Type: Full-time Experience: 0-2 years (Freshers can apply)

Job Summary

We are looking for an enthusiastic and confident Telecaller executive to support our software marketing and client coordination activities. The candidate will be responsible for contacting prospective and existing clients, explaining our software products/services, following up on leads, and coordinating payment follow-ups.

Key Responsibilities

• Make outbound calls to prospective and existing clients.
• Introduce and explain the company's software products and IT services.
• Generate and follow up on sales leads through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and coordinate with the sales/technical team.
• Schedule product demonstrations and client meetings.
• Maintain regular follow-ups with clients regarding quotations, proposals, and software implementation.
• Follow up with clients for pending payments and outstanding invoices in a professional manner.
• Send payment reminders and coordinate with clients/accounts teams regarding payment status.
• Maintain accurate records of calls, leads, follow-ups, and payment commitments.
• Build and maintain good relationships with existing and prospective clients.
• Achieve assigned daily/weekly/monthly calling and follow-up targets.
• Provide regular reports on lead status, sales follow-ups, and payment collections.

Required Skills

• Good communication and telephone etiquette.
• Basic knowledge of software/IT products or willingness to learn.
• Good convincing and negotiation skills.
• Ability to handle client objections professionally.
• Good follow-up and relationship-management skills.li>
• Basic knowledge of MS Office / Excel and CRM tools.
• Ability to work independently and meet targets.
• Fluent in English and Malayalam; knowledge of Hindi/Tamil would be an advantage.

Preferred Qualifications

• Bachelor's degree or equivalent qualification.
• Prior experience in telecalling, software sales, customer support, or payment collection is preferred.
• Freshers with good communication and interpersonal skills are also encouraged to apply.

Performance Areas

• Lead generation and conversion
• Client follow-up
• Software/demo appointment generation
• Customer relationship management
• Timely payment follow-up and collection
• Achievement of monthly targets

Salary : Fixed Pay + Incentives

Location : Edappally, Cochin

Working Mode : Office