Operations Executive - Telecallers

Flipkart Group; Bengaluru; On-site; INR 150,000 - 230,000; Part time

Job summary

Flipkart Group is seeking Telecaller / Customer Support Executive for a 3-month contractual role at our Bangalore office. Onsite position with rotational shifts, six days a week. Requires 8 months to 2 years of experience and immediate joiners.

Fluency in Hindi is mandatory; knowledge of English and local languages is a plus. UG education is required. Role involves outbound calling, product/service pitches, handling inquiries, and updating CRM records.

Qualifications

• Excellent verbal communication skills in Hindi (Mandatory).
• Freshers with strong communication skills welcome.
• UG is a must.

Responsibilities

• Make outbound calls to potential customers using provided lead lists.
• Clearly pitch products/services and address customer queries.
• Follow up on leads and drive conversions or appointments for sales teams.
• Maintain records of calls and lead statuses in the CRM/database.
• Achieve daily/weekly call volume targets.

Skills

Active listening

Phone etiquette

Persuasion

Basic computer proficiency

Education

UG

Job description

Job Title: Telecaller / Customer Support Executive

Employment Type: Contractual (3 months)
- Location: ETV Campus, Flipkart Office, Bangalore
- Work Type: Onsite, rotational shift, 6 days/week

Experience Level: 8months to 2 Years

Job Overview:

We are seeking energetic and customer-oriented Telecallers to join our team immediately. In this role, you will be responsible for reaching out to prospective and existing clients, explaining our products/services, and handling inquiries.

Important Requirement: Fluent Hindi communication skills are strictly mandatory. We are looking for immediate joiners who can start right away.

Key Responsibilities:

• Make outbound calls to potential customers using provided lead lists.
• Clearly pitch products/services, answer customer queries, and address concerns professionally.
• Follow up on warm leads and drive conversions or appointments for the sales team.
• Maintain accurate records of calls, customer interactions, and lead statuses in the database/CRM.
• Achieve daily/weekly call volume and lead conversion targets.

Requirements & Qualifications:

• Language Proficiency: Excellent verbal communication skills in Hindi (Mandatory). Knowledge of English and local languages is an added advantage.
• Availability: Immediate Joiner (07 days notice period max).
• Education: UG is a must
• Experience: Prior experience as a Telecaller, Telesales Representative, or Customer Support Executive is preferred (Freshers with strong communication skills are welcome to apply).
• Skills: Good active listening, phone etiquette, basic computer proficiency, and persuasion skills.