Customer Support Executive

DuoJobs; Kottakkal; On-site; INR 180,000 - 240,000; Full time

Job summary

DuoJobs is seeking a Customer Support Executive in Smart Trade City, Kottakkal. The role focuses on handling customer calls, queries, and complaints with professional communication and problem-solving skills.

The ideal candidate has at least 1 year of experience in customer service or telecalling, with strong verbal and written communication abilities and basic MS Office knowledge. Opportunities to coordinate with internal teams and maintain client records are part of the daily responsibilities.

Qualifications

• Minimum 1 year of experience in customer service or telecalling.
• Good verbal and written communication skills.
• Strong customer handling and problem-solving skills.
• Basic computer and MS Office knowledge.
• Ability to handle customer queries and complaints professionally.
• Good interpersonal and communication skills.

Responsibilities

• Handle customer calls, queries, and complaints.
• Provide accurate information and timely assistance.
• Maintain customer records and follow up on issues.
• Coordinate with internal teams to resolve customer concerns.
• Maintain professional customer relationships.

Skills

Communication skills

Verbal communication

Written communication

Interpersonal skills

Customer handling

Problem-solving

Tools

MS Office

Job description

Industry: E-Commerce / Quick Commerce
Job Title: Customer Support Executive
Location: Smart Trade City, Kottakkal
Gender: Female
Experience: 1+ Year in Customer Service or Telecalling

Requirements

• Minimum 1 year of experience in customer service or telecalling.
• Good verbal and written communication skills.
• Strong customer handling and problem-solving skills.
• Basic computer and MS Office knowledge.
• Ability to handle customer queries and complaints professionally.
• Good interpersonal and communication skills.

Key Responsibilities

• Handle customer calls, queries, and complaints.
• Provide accurate information and timely assistance.
• Maintain customer records and follow up on issues.
• Coordinate with internal teams to resolve customer concerns.
• Maintain professional customer relationships.