Customer Service Executive - Tamil Speaking

KG Invicta Services (KGiS); Idukki; Sur place; INR 300 000 - 360 000; Plein temps

Résumé du poste

KG Invicta Services (KGiS) is seeking a dedicated Customer Service Executive fluent in Tamil to join our team in Kerala. You will handle inquiries via phone, email, or chat, provide product information, and resolve issues with empathy.

This role emphasizes accuracy, great communication, and a willingness to learn in a dynamic environment. Tamil fluency is essential, and experience with customer service software is a plus.

Qualifications

• Fluency in Tamil is mandatory.
• Strong communication skills, both verbal and written.
• Ability to handle customer complaints with empathy and professionalism.
• Basic computer skills and familiarity with customer service software.
• A positive attitude and a willingness to learn.

Responsabilités

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Assist customers in resolving issues and complaints effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer experience.
• Stay updated on product knowledge and company policies to provide the best support.

Connaissances

Tamil fluency

Communication skills

Empathy

Basic computer skills

Customer service software

Description du poste

We are seeking a dedicated and enthusiastic Customer Service Executive who is fluent in Tamil to join our team. This role is essential in providing exceptional customer support and ensuring a positive experience for our clients. As a Customer Service Executive, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. You will play a key role in maintaining customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Assist customers in resolving issues and complaints effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer experience.
• Stay updated on product knowledge and company policies to provide the best support.

Required Skills:

• Fluency in Tamil is mandatory.
• Strong communication skills, both verbal and written.
• Ability to handle customer complaints with empathy and professionalism.
• Basic computer skills and familiarity with customer service software.
• A positive attitude and a willingness to learn.

This is an excellent opportunity for individuals looking to start their career in customer service, especially those who are passionate about helping others and are eager to develop their skills in a dynamic environment.

If you are a Tamil speaker with a knack for customer service, in Kerala or Tamil Nadu.