Customer Support Executive (Malayalam)

KG Invicta Services (KGiS); Idukki; Sur place; INR 240 000 - 300 000; Plein temps

Résumé du poste

KG Invicta Services (KGiS) is seeking a Customer Support Executive fluent in Malayalam to assist clients with product information and timely issue resolution. The role focuses on clear communication, courtesy, and professional service in a fast-paced service environment.

You will document interactions, stay updated on product knowledge, and work with the team to continually improve customer experience while maintaining high standards of service.

Qualifications

• Fluency in Malayalam is essential for effective communication.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving mindset focused on customer satisfaction.

Responsabilités

• Handle customer inquiries and provide accurate information regarding products and services.
• Assist customers in resolving issues and complaints through effective communication.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve customer service processes and enhance the overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Connaissances

Malayalam fluency

Interpersonal skills

Communication skills

Multitasking

Problem-solving

Outils

Customer support software

Description du poste

We are seeking a dedicated Customer Support Executive who is fluent in Malayalam to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met in a timely and efficient manner. This role is crucial in maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities:

• Handle customer inquiries and provide accurate information regarding products and services.
• Assist customers in resolving issues and complaints through effective communication.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve customer service processes and enhance the overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Required Skills:

• Fluency in Malayalam is essential for effective communication with customers.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and a customer-oriented mindset.
• Basic computer skills and familiarity with customer support software is a plus.

This position offers an excellent opportunity for individuals looking to start or advance their career in customer support. If you are passionate about helping others and possess the required skills, we encourage you to apply and become a part of our dynamic team.