Customer Care Executive

KG Invicta Services (KGiS); Chengalpattu; On-site; INR 180,000 - 240,000; Full time

Job summary

KG Invicta Services (KGiS) in Tamil Nadu seeks a dedicated Customer Care Executive to join our team. This entry-level role focuses on handling inbound calls, providing product information, and resolving inquiries with professionalism.

Freshers are encouraged to apply, and you will be the first point of contact for customers, ensuring a positive experience. You will maintain customer records, collaborate with team members to improve service processes, and contribute to a supportive customer care

Qualifications

• Freshers welcome to apply.
• Proficient in Malayalam with excellent communication skills.
• Able to handle inbound calls and resolve inquiries professionally.
• Maintain up-to-date customer records and information.

Responsibilities

• Respond to customer inquiries via telephone in a clear and friendly manner.
• Provide accurate information about products and services.
• Assist customers with concerns and resolve issues effectively.
• Maintain customer records and update information as necessary.
• Collaborate with team members to improve customer service processes.

Skills

Malayalam

Communication

Customer Service

Positive attitude

Job description

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team in Kerala and Tamil Nadu. This role is ideal for freshers looking to start their career in customer service. As a Customer Care Executive, you will be the first point of contact for our customers, providing them with assistance and support regarding our products and services. Your primary responsibility will be to handle inbound calls, address customer inquiries, and resolve issues in a timely and professional manner. If you are a motivated individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Responding to customer inquiries via telephone in a clear and friendly manner.
• Providing accurate information about products and services.
• Assisting customers with their concerns and resolving issues effectively.
• Maintaining customer records and updating information as necessary.
• Collaborating with team members to improve customer service processes.

Required skills for this role include proficiency in Malayalam, excellent communication skills, and a positive attitude towards customer service.