CRM Representative (Multilingual - Tamil, Hindi, English)

Fugen Webtech; NTR; On-site; INR 350,000 - 520,000; Full time

Job summary

Fugen Webtech is seeking a dedicated CRM Representative to join our customer success team in India. You will serve as the primary contact for customers, delivering empathetic support across Tamil, Hindi, and English and driving successful outcomes.

Responsibilities include multilingual support via phone, email, and live chat; relationship management; issue resolution; and maintaining accurate CRM records. Previous CRM or sales experience is preferred; in-person role.

Qualifications

• Language proficiency in Tamil, Hindi and English (written and spoken).
• Excellent verbal and written communication with a customer-first attitude.
• Previous experience in customer support, sales or CRM-focused roles preferred.
• Proficiency with CRM software and Microsoft Office Suite.
• Strong multitasking and time-management skills.

Responsibilities

• Provide multilingual customer service via phone, email and live chat in Tamil, Hindi and English.
• Build and maintain long-lasting relationships with customers and understand their needs.
• Troubleshoot issues and follow up to ensure total satisfaction.
• Maintain accurate records of interactions and transactions in the CRM.
• Identify pain points and work with internal teams to improve service processes.

Skills

Multilingual support

Relationship management

Issue resolution

Data accuracy

Process improvement

Product knowledge

Empathy

Tools

CRM software

Microsoft Office

Job description

Job Overview

About the RoleWe are seeking a dedicated and articulate CRM Representative to join our customer success team. In this role, you will be the primary point of contact for our valued customers, ensuring they receive exceptional support and guidance. The ideal candidate must be fluent in Tamil, Hindi, and English to effectively manage a diverse customer base and resolve inquiries with empathy and efficiency.Key ResponsibilitiesMultilingual Support: Provide high-quality customer service via phone, email, and live chat in Tamil, Hindi, and English.Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs and offering tailored solutions.Issue Resolution: Actively listen to customer concerns, troubleshoot technical issues, and follow up to ensure total satisfaction.Data Accuracy: Maintain precise records of customer interactions, transactions, and feedback within our CRM platform.Process Improvement: Identify common customer pain points and collaborate with internal teams to improve our service processes.Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and upsell/cross-sell when appropriate.Qualifications & SkillsLanguage Proficiency: Native or bilingual fluency in Tamil, Hindi, and English (written and verbal).Communication: Excellent verbal and written communication skills with a professional, customer-first attitude.Experience: Previous experience in customer support, sales, or a CRM-focused role is preferred.Technical Skills: Proficiency in using CRM software and Microsoft Office Suite.Problem-Solving: Strong ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.Soft Skills: High level of patience, empathy, and active listening skills.Job Type: Full-timeWork Location: In person

What We Look For

• Proficiency in using CRM software and Microsoft Office Suite.
• Native or bilingual fluency in Tamil, Hindi, and English (written and verbal).