Walk-in | Customer Support Executive

Chola; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Chola is seeking a customer service professional in Chennai to handle inbound and outbound calls related to vehicle finance accounts. You will address queries, coordinate with internal teams, and update CRM entries with accurate records.

Strong MS Excel basics and multi-language communication in Tamil, Hindi, and English are essential. The role requires at least two years in customer service, CRM or call center operations, with a graduate degree and the ability to work in a fast-paced,

Qualifications

• Minimum 2 years of experience in Customer Service / CRM / Call Center Operations.
• Graduate in any discipline with good communication skills.
• Proficiency in Hindi is mandatory and Tamil/English communication is needed.
• Basic working knowledge of MS Excel for data entry and reporting.

Responsibilities

• Handle inbound and outbound customer calls related to vehicle finance accounts.
• Address customer queries, requests, and complaints promptly and professionally.
• Coordinate with internal departments for resolution of customer concerns.
• Update customer interactions and service requests in the CRM system.
• Maintain accurate records and prepare basic MIS reports using MS Excel.
• Follow up with customers regarding service requests and complaint resolution.
• Ensure adherence to organizational processes and customer service standards.
• Communicate effectively with customers in Tamil, Hindi, and English.
• Support the team during peak workloads and business contingencies.

Skills

Customer service

Verbal & written communication

Multilingual: Tamil/Hindi/English

Education

Graduate in any discipline

Tools

MS Excel

Job description

Key Responsibilities

• Handle inbound and outbound customer calls related to vehicle finance accounts.
• Address customer queries, requests, and complaints promptly and professionally.
• Coordinate with internal departments for resolution of customer concerns.
• Update customer interactions and service requests in the CRM system.
• Maintain accurate records and prepare basic MIS reports using MS Excel.
• Follow up with customers regarding service requests and complaint resolution.
• Ensure adherence to organizational processes and customer service standards.
• Communicate effectively with customers in Tamil, Hindi, and English.
• Support the team during peak workloads and business contingencies.

Eligibility Criteria

• Minimum 2 years of experience in Customer Service / CRM / Call Center Operations.
• Graduate in any discipline.
• Basic working knowledge of MS Excel (data entry, filtering, basic reporting).
• Proficiency in Hindi is mandatory.
• Good verbal and written communication skills.

Customer-focused approach with strong problem-solving abilities.

Preferred Profile

• Experience in BFSI, Vehicle Finance, NBFC, Banking, or Financial Services sector will be an added advantage.
• Ability to work in a fast-paced customer service environment.