Customer Support Executive

Claym Media & Tech; Pune District; In loco; INR 279.000 - 446.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Growth opportunities

Competitive compensation

Descrizione del lavoro

Claym Media & Tech in Pune (Viman Nagar) is seeking an experienced Customer Support Executive to handle B2B product queries and complaints. You will use Excel and CRM tools to meet tight turnaround times and deliver timely resolutions.

The role requires 2+ years in customer support (IT/tech preferred), excellent communication, active listening, and a solution-oriented mindset. Freshers with strong skills may apply. Immediate joining is preferred.

Competenze

• 2+ years of experience in customer support or IT/technical processes.
• Freshers with strong communication skills may apply.
• Active listener with English proficiency.
• Proficient in Excel / Microsoft Office.
• TAT oriented with solution-focused approach.

Mansioni

• Listen to B2B customer concerns and handle product-related queries on a TAT basis.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints and provide solutions within time limits; follow up to ensure resolution.
• Actively listen with a solution-oriented approach.
• Manage transactions over CRM.

Conoscenze

Active listener

Excellent communication

CRM experience

TAT oriented

Excel proficiency

Strumenti

CRM software

Microsoft Excel

MS Office

Descrizione del lavoro

The Role

We are looking for an experienced Customer Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution

Core Responsibilities

Listening to our B2B Customers concerns and handling product related complaints or queries on TAT basis.

Contribute ideas to resolve customer problems to improve productivity.

Maintain and update customer documentation as needed.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Actively listen to the concerns with a Solution-oriented approach.

Manage transactions over CRM.

Key Requirements

2+ years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.

Smart Freshers good with Communication skills can apply.

Active Listener.

Must be proficient in any of the above-mentioned languages along with English.

TAT oriented approach.

Good working knowledge with Microsoft Excel or Microsoft Suite.

Excellent communication and interpersonal skills.

What We Offer

A high-velocity, low-bureaucracy environment where good ideas ship the same week

Opportunity to shape the future of unsecured lending in emerging markets

Competitive compensation package

Professional development and growth opportunities

Collaborative, innovation-focused work environment

Comprehensive health and wellness benefit

Location & Work Model

Location: Viman Nagar, Pune

Start date: Immediate joiners preferred