Customer Service Executive - Out Bound

Susaha International; Thiruvananthapuram; On-site; INR 300,000 - 520,000; Full time

Job summary

Susaha International in India is seeking a sales-oriented professional to make outbound calls, send emails, and actively engage on social media to generate leads and nurture prospects. You will guide leads through the sales process from initial contact to final product delivery, understand customer needs, demonstrate offerings, and refine outreach strategies to grow the customer base.

Joining this role means fast-paced daily activities, target-driven performance, and close collaboration with

Qualifications

• Minimum experience in outbound sales or lead generation.
• Ability to respond to customer needs and demonstrate products.
• Excellent communication and social media engagement skills.

Responsibilities

• Make outbound calls and emails to prospective clients.
• Engage on social media to generate and nurture leads.
• Explain products/services and respond to customer inquiries.
• Guide leads through the sales process from initial contact to delivery.

Skills

Outbound calls

Lead generation

Cold calling

Customer engagement

Sales process understanding

Job description

Make outbound calls, email, actively engage on social media and gather potential client

Lead generation and cold call prospective upon customers. Act as primary point of contact.

Understand the needs of the customers and ability to respond effectively. Guiding leads through sales process, from initial contract and process to final product delivery.

Have good understanding about product, services and its necessity to the customers and be able to advise and demonstrate it.

Figure out new client gathering strategies and activities to increase the customers. Seek ways to improve the the way of customer outreach.