Outbound & Inbound Call Centre Executive

World Class Services Limited; Indore District; On-site; INR 180,000 - 280,000; Full time

Job summary

World Class Services Limited is seeking a proactive Sales/Lead Generation professional in Indore to drive outbound and inbound calling, generate leads, and manage client relationships. You will handle inquiries, promote products, and work toward achieving sales targets with accurate information and timely solutions.

The role requires strong communication, negotiation, and CRM skills, with a focus on delivering exceptional customer service and meeting or exceeding performance targets in a dynamic

Qualifications

• Excellent communication and listening skills.
• Proven ability to meet sales targets and contribute to revenue growth.
• Strong negotiation and persuasion abilities.
• Experience using CRM systems to manage customer data and interactions.

Responsibilities

• Generate leads and pursue outbound and inbound calls.
• Manage CRM activities and maintain accurate records.
• Achieve assigned sales or calling targets and drive client relationships.
• Respond to customer queries, requests, and complaints with timely solutions.
• Understand customer requirements and provide accurate information and product recommendations.

Skills

Communication

Sales

Negotiation

CRM

Job description

Key Responsibilities

• Lead generation
• Outbound & inbound calling
• CRM management
• Achieve sales targets
• Client relationship management.
• Handle inbound customer calls and respond to queries, requests, and complaints.
• Understand customer requirements and provide accurate information and solutions.
• Promote products/services and achieve assigned sales or calling targets.
• Follow up with prospective and existing customers as required.

Desired Skills

• Communication
• Sales
• Negotiation
• CRM.