Telecalling Executive

Iswarya Fertility Center; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Iswarya Fertility Center is seeking a results-driven professional to manage outbound and inbound calls, generate leads, and strengthen customer relationships. The role emphasizes achieving daily call targets and contributing to overall sales and engagement efforts.

The ideal candidate will excel in CRM usage, data accuracy, and timely reporting, while providing exceptional customer service and insights to support product promotion and customer satisfaction.

Responsibilities

• Initiate calls to promote products or services and secure sales or appointments.
• Handle incoming customer inquiries and address complaints or concerns.
• Identify and follow up on leads to convert prospects into customers.
• Maintain accurate records of customer interactions in the CRM.
• Meet daily/weekly call targets and sales goals to contribute to team performance.
• Gather customer feedback to identify trends and relay insights to relevant departments.
• Maintain call logs and MIS reports and provide updates to team leaders.

Skills

Outbound Calls

Inbound Calls

Lead Generation

CRM

Sales & Engagement

Market Research

Documentation & Reporting

Job description

• Outbound Calls:Initiate calls to prospects and existing customers to promote products or services, generate interest, and secure sales or appointments.
• Inbound Calls:Handle incoming customer inquiries, provide information, and address complaints or concerns in a professional manner.
• Lead Generation:Identify and follow up on leads, effectively converting prospects into customers by highlighting product benefits and features.
• Customer Relationship Management:Maintain accurate records of customer interactions, update CRM databases, and ensure customer satisfaction.
• Sales & Engagement:Meet daily/weekly call targets and sales or engagement goals, and contribute to overall team performance.
• Market Research:Gather customer feedback and data to identify trends and relay insights to relevant departments.
• Documentation & Reporting:Maintain call logs, MIS reports, and provide updates on activities to team leaders.