Hiring For International Voice Process- Customer Service- Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 212,000 - 402,000; Full time

Benefits offered by this job

Lucrative incentives

5 days working

Night shifts

CAB facilities

24x7 shifts

Job summary

Wsne Consulting in Gurugram invites applications for an International Voice Process role. You will handle UK/US customer calls, resolve queries, and upsell opportunities while using MS Office to document interactions. The role requires clear English communication and the ability to work rotating shifts, including nights, with 5-day work weeks.

Freshers are welcome; 1 year of CS experience is preferred. Attractive incentives accompany a salary range of 19k–36k INR per month, with facility like

Qualifications

• 1 year of customer service experience preferred.
• Excellent communication skills in English.
• Willing to work 24x7 shifts and rotational shifts.

Responsibilities

• Handle international calls from UK/US customers and resolve queries.
• Process requests via phone, email, or chat and ensure timely updates.
• Maintain records using MS Office and collaborate with internal teams.
• Meet targets for AHT, SLAs, and quality metrics.
• Demonstrate strong English communication and multi-tasking accuracy.
• Comfortable with 24x7 working environment and night shifts.

Skills

Customer service

Communication skills

MS Office

Education

Undergraduate/Graduate degree

Tools

MS Office

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Technical / Travel /Banking Voice .

Role & responsibilities

• Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with 1yr customer service can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

Salary upto 3 LPA - 5 LPA

19k-36k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram