International voice- Customer Support | Voice Process | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Salary up to 5 LPA

In-hand pay 19k-32k

Incentives

Monthly variable

5 days working

24x7 shifts

Night shifts

Cabs provided

Job summary

Wsne Consulting is inviting applications for an International Voice Process role in Gurugram. You will handle international calls from UK/US customers, resolve queries, and upsell where appropriate while recording interactions in MS Office tools.

We seek candidates with good English, the ability to manage multiple tasks, and flexibility for 24x7 shifts. Freshers are welcome. The position offers 5-day workweek, night shifts, and cab facilities, with salary up to 5 LPA depending on performance.

Qualifications

• Any Undergraduate / Graduate candidate with Good English can apply.
• Candidate must have excellent communication skills.
• Must be comfortable with 24x7 working environment.

Responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve queries and concerns.
• Process customer requests through various communication channels in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Strong communication skills with excellent verbal fluency in English language.

Skills

Excellent English communication

MS Office proficiency

Attention to detail

Multi-tasking

Customer service experience

Education

Undergraduate / Graduate

Tools

MS Office

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Technical / Travel /Banking Voice .

Role & responsibilities

• Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and escalat when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

• Salary upto 3 LPA - 5 LPA
• 19k-32k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram