Hiring For International Process- Voice/Chat- Salary Upto 5 LPA

Wsne Consulting

Gurugram District

On-site

INR 275,000 - 500,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Salary range

In-hand pay

Incentives

Variable pay

5 days working

Night shifts

Cab provided

Job summary

Wsne Consulting invites candidates for an International Voice/Chat Customer Service role in Gurugram. The position covers handling calls from UK/US customers, responding via multiple channels, and maintaining accurate records in MS Office.

Freshers are welcome, with shifts that include night and 24x7 coverage. Strong English communication and multitasking abilities are essential, as is basic MS Excel proficiency and attention to detail.

Qualifications

Undergraduate/Graduate candidates with good English can apply.
Excellent communication skills are essential.
Must be comfortable with 24x7 working environment.

Responsibilities

Handle international calls from UK/US customers and resolve queries.
Process requests via phone, email, chat with timely responses.
Use MS Office tools to maintain records of interactions.
Collaborate with internal teams; meet AHT, SLA, and quality metrics.

Skills

Excellent English communication

Strong verbal fluency

Multitasking

Attention to detail

Good communication skills

Education

Undergraduate / Graduate candidates

Tools

MS Office

Excel

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice / Chat Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
Utilize MS Office tools to maintain accurate records of customer interactions and updates.
Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
Basic computer knowledge with proficiency in MS Office applications (Excel).
Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits