Hiring Alert:- International Process | Voice/ Chat Process | Gurgaon

Wsne Consulting

Gurugram District

On-site

INR 275,000 - 500,000

Full time

4 days ago

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Benefits offered by this job

Lucrative Incentives

5 Days working

Night shifts

Both side cabs

Job summary

Wsne Consulting in Gurugram is seeking candidates for International Voice / Chat processes in Customer Service, Upselling, Travel, Technical Support and Banking Voice. Freshers welcome, strong English required, and willingness to work 24x7 shifts.

You will handle international calls from UK/US, assist via phone/email/chat, and use MS Office to document interactions while meeting AHT, SLA and quality targets.

Qualifications

Any Undergraduate / Graduate candidate with Good English can apply.
Candidate Must have excellent communication skills.
Must be comfortable with 24*7 working environment.
Freshers are most welcomed

Responsibilities

Handle international calls from UK/US customers and resolve queries.
Process customer requests via phone, email, and chat promptly.
Maintain records of interactions using MS Office.
Collaborate with internal teams to resolve issues and meet SLAs and quality metrics.
Communicate effectively with customers with strong English language skills.
Work flexible rotational shifts including night shifts.

Skills

Excellent English

Strong communication

Multitasking

Attention to detail

Education

Undergraduate / Graduate

Tools

MS Office

Excel

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice / Chat Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
Utilize MS Office tools to maintain accurate records of customer interactions and updates.
Collaborate with internal teams to resolve complex issues and escalated when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
Basic computer knowledge with proficiency in MS Office applications (Excel).
Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits