Customer Service Executive - Electrical BPO

ExcelR Edtech Pvt Ltd; Jaipur; On-site; INR 180,000 - 230,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Jaipur is seeking a Customer Service Executive to handle inquiries related to electrical products and services. You will be the first line of contact for customers, providing accurate information and timely resolution while maintaining detailed interaction records.

The role requires strong verbal communication, the ability to work in a fast-paced environment, and a customer-focused mindset. Experience in a BPO or voice process is advantageous for success in this position.

Qualifications

• Excellent verbal communication and active listening.
• Ability to handle high call volume in a fast-paced setting.
• Customer-focused with problem-solving attitude.
• Interest or familiarity with electrical products is a bonus.

Responsibilities

• Handle inbound and outbound customer calls related to electrical products and services.
• Provide accurate information and support to customers regarding their inquiries.
• Resolve customer complaints and issues in a timely manner, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and industry trends to provide informed assistance.

Skills

Verbal communication

Fast-paced environment

Customer-centric mindset

Electrical product familiarity

BPO/voice experience

Job description

We are seeking a dedicated Customer Service Executive to join our team in the Electrical BPO sector. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills and a customer-oriented mindset, as you will be the first point of contact for customers seeking assistance with electrical products and services.

Key Responsibilities:

• Handle inbound and outbound customer calls related to electrical products and services.
• Provide accurate information and support to customers regarding their inquiries.
• Resolve customer complaints and issues in a timely manner, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and industry trends to provide informed assistance.

Required Skills:

• Strong verbal communication skills.
• Ability to work in a fast-paced environment.
• Customer service orientation with a problem-solving attitude.
• Familiarity with electrical products and services is a plus.
• Experience in a BPO or voice process environment is advantageous.

If you are passionate about customer service and have an interest in the electrical industry, we encourage you to apply for this exciting opportunity. Join us in delivering top-notch service to our valued customers.