Customer Care Executive | International BPO

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a customer-centric professional in Mumbai to handle inquiries, resolve issues, and provide exceptional service across multiple channels. The role involves collaborating with internal teams, maintaining in-depth product knowledge, and identifying upsell opportunities to enrich the customer experience.

The ideal candidate will demonstrate excellent communication, adaptability, and attention to detail while managing records accurately and navigating diverse software

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Analytical skills

Attention to detail

Tools

CRM software

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.