Customer Service Executive – Client Coordination

Caliber Organisation; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Caliber Organisation in Mumbai seeks a confident, customer-focused Customer Service Executive to manage customer interactions, coordinate with internal teams, support B2B lead generation and maintain MIS reports. The successful candidate will build enduring client relationships and contribute to MIS-driven decision making.

You will handle calls, provide accurate information, follow up with corporate clients, prepare monthly MIS reports, maintain records and support day-to-day office

Qualifications

• Experience in customer service or client relations.
• Strong communication and presentation skills.
• Ability to handle calls, inquiries and follow-ups.
• Experience with MIS reporting is a plus.

Responsibilities

• Handle customer calls and understand requirements, queries and concerns.
• Guide and assist customers by providing accurate information and timely solutions.
• Coordinate with internal teams to ensure smooth handling of customer requirements.
• Conduct cold calls to generate leads and identify potential corporate/B2B clients.
• Follow up with prospective corporate customers and assist in scheduling meetings.
• Build and maintain professional relationships with customers and business clients.
• Prepare monthly MIS reports and analyse the data for management review.
• Maintain customer records, reports and relevant documentation.
• Manage day-to-day office administration and coordination activities.
• Manage the online/internal system and ensure all required information is updated regularly.
• Prepare presentations, reports and business updates as required.
• Ensure a high level of customer satisfaction through professional communication

Job description

Job Overview Job Description:

We are looking for a confident, well-presented and customer-focused Customer Service Executive to manage customer interactions, coordinate with internal teams, support B2B lead generation and maintain MIS reports.

Key Responsibilities:

• Handle customer calls and understand their requirements, queries and concerns.
• Guide and assist customers by providing accurate information and timely solutions.
• Coordinate with internal teams to ensure smooth handling of customer requirements.
• Conduct cold calls to generate leads and identify potential corporate/B2B clients.
• Follow up with prospective corporate customers and assist in scheduling meetings.
• Build and maintain professional relationships with customers and business clients.
• Prepare monthly MIS reports and analyse the data for management review.
• Maintain customer records, reports and relevant documentation.
• Manage day-to-day office administration and coordination activities.
• Manage the online/internal system and ensure all required information is updated regularly.
• Prepare presentations, reports and business updates as required.
• Ensure a high level of customer satisfaction through professional communication