Customer Service & MIS Executive

Caliber Organisation; Mumbai; On-site; INR 250,000 - 380,000; Full time

Job summary

Caliber Organisation in Mumbai is seeking a dynamic Customer Service & MIS Executive to handle customer support, MIS reporting, B2B lead generation, and office administration. The role requires strong communication with customers and corporate clients, and coordination with internal teams to fulfill requirements.

The ideal candidate will maintain accurate data, prepare presentations, and contribute to regular reporting cycles in a fast-paced business environment.

Qualifications

• Excellent communication and presentation abilities.
• Experience in customer support with corporate clients preferred.
• Ability to maintain MIS reports and data accuracy.

Responsibilities

• Handle daily customer calls and provide professional assistance.
• Resolve customer queries via clear communication.
• Coordinate with internal teams to meet customer requirements.
• Conduct cold calling to generate B2B/corporate leads.
• Identify prospective companies and arrange corporate meetings.
• Maintain lead/customer records with regular follow-ups.
• Prepare monthly MIS reports and analyze trends.
• Update system records and maintain accurate databases.
• Support basic office administration and documentation.
• Prepare presentations for internal discussions.

Skills

Customer service

MIS reporting

Office coordination

Communication & presentation

Job description

Job Overview

• We are hiring a dynamic Customer Service & MIS Executive who will be responsible for customer support, internal coordination, B2B lead generation, MIS reporting, system updates and office administration.
• The ideal candidate should be comfortable speaking with customers and corporate clients and possess excellent communication and presentation abilities.
• Key Responsibilities: Handle daily customer calls and provide professional assistance.
• Understand and resolve customer queries through effective communication.
• Coordinate with internal teams to ensure customer requirements are completed on time.
• Conduct cold calling and generate new B2B/corporate business leads.
• Identify prospective companies and coordinate corporate meetings.
• Follow up with leads and maintain accurate lead/customer records.
• Prepare monthly MIS reports and maintain regular reporting schedules.
• Analyse MIS reports and identify important trends, performance gaps and opportunities.
• Update customer and business information in the online/internal system.
• Ensure accuracy and completeness of system records.
• Handle basic office administration and coordination activities.
• Maintain documents, reports and customer databases.
• Prepare presentations and reports for internal discussions and management review.
• Maintain professional relationships with customers and corporate contacts.