Customer Relationship Executive

Sree Lakshmi Kalamkari Work; Telangana; On-site; INR 350,000 - 500,000; Full time

Job summary

Sree Lakshmi Kalamkari Work in Telangana is seeking a Customer Relations Executive to build strong relationships across retail, wholesale and business clients and to deliver an exceptional customer experience.

You will act as the primary contact, coordinate with Sales, Warehouse, Production, Dispatch and Accounts, resolve queries, follow up on orders and ensure a smooth journey from enquiry to after-sales service while maintaining CRM records and providing MIS reports.

Qualifications

• 2 to 5 years of experience in Customer Relations, Client Servicing, or related roles.
• Excellent verbal and written communication skills.
• Strong customer-handling and interpersonal skills.
• Ability to communicate confidently with retail customers, wholesale clients and business customers.
• Strong follow-up and coordination skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to work independently and coordinate with cross-functional teams.

Responsibilities

• Build and maintain strong relationships with existing, repeat and high-value customers to drive satisfaction and long-term business.
• Act as the primary point of contact for customer enquiries, requirements, follow-ups and service-related communication.
• Understand customer needs and provide prompt, professional and effective solutions.
• Coordinate with Sales, Warehouse, Production, Dispatch and Accounts teams for smooth order processing and execution.
• Track orders from confirmation to dispatch and delivery, keeping customers informed about availability and timelines.
• Handle customer complaints, returns, replacements and service issues, ensuring timely resolution and complete follow-up.
• Conduct regular customer follow-ups to improve customer retention, repeat orders and overall customer experience.
• Collect and maintain customer feedback, complaints, communication history and follow-up records, identifying areas for improvement.
• Maintain accurate CRM/ERP and customer records and ensure all enquiries, orders and pending actions are properly updated and closed.
• Prepare MIS and customer activity reports, support sales conversions and identify opportunities for strengthening relationships and business growth.

Skills

Customer relations

Client servicing

Customer success

Sales coordination

Relationship management

Communication skills

Interpersonal skills

MS Excel

CRM/ERP systems

Problem-solving

Tools

MS Excel

CRM/ERP systems

Job description

Job Summary

We are looking for a Customer Relations Executive who is passionate about building strong customer relationships and delivering an exceptional customer experience.

The role involves managing customer interactions across retail, wholesale and business clients, understanding customer requirements, coordinating with internal teams, resolving queries, following up on orders and ensuring a smooth customer journey from enquiry to after-sales service.

The ideal candidate will be a confident communicator, proactive problem-solver and relationship builder who can represent our brand professionally and create long-term customer relationships.

Key Responsibilities

• Build and maintain strong relationships with existing, repeat and high-value customers to drive satisfaction and long-term business.
• Act as the primary point of contact for customer enquiries, requirements, follow-ups and service-related communication.
• Understand customer needs and provide prompt, professional and effective solutions.
• Coordinate with Sales, Warehouse, Production, Dispatch and Accounts teams for smooth order processing and execution.
• Track orders from confirmation to dispatch and delivery, keeping customers informed about availability and timelines.
• Handle customer complaints, returns, replacements and service issues, ensuring timely resolution and complete follow-up.
• Conduct regular customer follow-ups to improve customer retention, repeat orders and overall customer experience.
• Collect and maintain customer feedback, complaints, communication history and follow-up records, identifying areas for improvement.
• Maintain accurate CRM/ERP and customer records and ensure all enquiries, orders and pending actions are properly updated and closed.
• Prepare MIS and customer activity reports, support sales conversions and identify opportunities for strengthening relationships and business growth.

Preferred candidate profile

• 2 to 5 years of experience in Customer Relations, Client Servicing, Customer Success, Sales Coordination, Relationship Management or similar roles.
• Excellent verbal and written communication skills.
• Strong customer-handling and interpersonal skills.
• Ability to communicate confidently with retail customers, wholesale clients and business customers.
• Strong follow-up and coordination skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to handle multiple customers and priorities simultaneously.Good working knowledge of MS Excel, email and CRM/ERP systems.
• Strong attention to detail and documentation skills.
• Positive attitude with a customer-first approach.
• Ability to work independently as well as coordinate effectively with cross-functional teams.