Customer Service Executive – Chat Process

WNS; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

WNS in Mumbai, India is seeking experienced Customer Service Executives for international voice or chat support. The role requires a minimum of 1 year in international customer service and strong communication skills.

You will handle queries, provide solutions, and maintain records while working in rotational UK shifts where applicable. Prior international experience is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Basic computer knowledge.

Responsibilities

• Handle customer queries through International Voice or Chat support.
• Understand customer requirements and provide accurate solutions.
• Respond to customer queries professionally and within the required time.
• Resolve customer concerns and complaints effectively.
• Customer-focused and professional.
• Confident while communicating with international customers.
• Good at handling customer queries and resolving issues.
• Maintain accurate records of customer interactions.

Skills

Verbal communication

Written communication

Customer handling

Problem solving

Job description

Job Summary

We are looking for experienced and customer-focused Customer Service Executives to join our team for an international process.

The ideal candidate should have a minimum of 1 year of experience in International Voice or Chat Customer Service and should have excellent communication and customer-handling skills.

Key Responsibilities

• Handle customer queries through International Voice or Chat support.
• Understand customer requirements and provide accurate solutions.
• Respond to customer queries professionally and within the required time.
• Resolve customer concerns and complaints effectively.
• Customer-focused and professional.
• Confident while communicating with international customers.
• Good at handling customer queries and resolving issues.
• Maintain accurate records of customer interactions.

Requirements

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Basic computer knowledge.
• Willingness to work in rotational/UK shifts, if applicable.
• Candidates with international customer service experience will be preferred.