Customer Support Executive

WNS; Gurugram District; On-site; INR 210,000 - 320,000; Full time

Benefits offered by this job

International process

Night shift cab

Professional environment

Career growth

Job summary

WNS in Gurugram is seeking enthusiastic, customer-focused individuals to join our International Chat & Voice Process team. Both freshers and experienced candidates are welcome to apply.

You will handle customer queries via international chat and voice channels, provide timely resolutions, maintain a professional demeanor, and work in a 24×7 rotational shift environment. Graduates and undergraduates are eligible, and you should be willing to work from Gurugram location.

Qualifications

• Graduates and Undergraduates are eligible
• Candidates with relevant experience are preferred but not mandatory
• Good verbal and written communication skills
• Comfortable working in a 24×7 rotational shift environment
• Customer-service-oriented attitude
• Willingness to work from the Gurugram location
• Handle customer queries through international chat and voice channels
• Provide accurate and timely resolutions to customer concerns
• Maintain a professional and customer-friendly approach
• Follow company processes, quality standards, and guidelines
• Ensure a positive customer experience
• Meet assigned performance and quality targets

Skills

Communication skills

Customer focus

Willingness to work in shifts

Teamwork

Job description

Process: International Chat & Voice

About the Opportunity

We are looking for enthusiastic, customer-focused individuals to join our International Chat & Voice Process team in Gurugram.

Whether you are a fresher looking to start your career or an experienced professional seeking a new opportunity, we welcome you to apply.

Candidate Eligibility

• Graduates and Undergraduates are eligible
• Candidates with relevant experience are preferred but not mandatory
• Good verbal and written communication skills
• Comfortable working in a 24×7 rotational shift environment
• Customer-service-oriented attitude
• Willingness to work from the Gurugram location
• Handle customer queries through international chat and voice channels
• Provide accurate and timely resolutions to customer concerns
• Maintain a professional and customer-friendly approach
• Follow company processes, quality standards, and guidelines
• Ensure a positive customer experience
• Meet assigned performance and quality targets

What We Offer

• Opportunity to work in an International Process
• Cab facility for night shifts
• Professional work environment
• Career growth and learning opportunities