Customer Service Executive - Two Wheeler Loans

Tata Capital; Pudur; Presencial; INR 180.000 - 300.000; Tempo integral

Resumo da vaga

Tata Capital is seeking a dedicated customer service professional in Andhra Pradesh to handle inquiries and provide accurate information about our loan products and services. The role focuses on building strong relationships with customers to ensure long-term satisfaction and to support them effectively.

You will collaborate with internal teams to resolve complex customer complaints and contribute to ongoing process improvements that enhance the overall customer experience.

Responsabilidades

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about loan products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.

Descrição da vaga

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about loan products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.