CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; YSR Kadapa; Remote; INR 180,000 - 280,000; Full time

Job summary

Muthoot Fincorp Ltd. is hiring at the branch level in India. The role focuses on promoting financial products, maintaining customer relations, and driving referrals while achieving daily transaction accuracy and data integrity.

Fresh graduates or candidates with up to 1 year in lending/financial services are welcome. Strong communication in local language and English is essential for success in this position.

Qualifications

• Graduate with freshers or 1 year experience in lending/financial services.
• Strong cross-selling and upselling abilities.
• Excellent communication in local language and English.
• Good process orientation and attention to detail.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities to drive customer acquisition and referrals.
• Handle day-to-day transactions and maintain transaction records.
• Aim to retain customers and contribute to branch profitability.

Skills

Process orientation

Cross selling/upselling

Business development

Communication skills (local + English)

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services