CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Phalodi; On-site; INR 200,000 - 300,000; Full time

Job summary

Muthoot Fincorp in Phalodi, Rajasthan invites fresh graduates for a frontline lending associate role. You will engage customers, promote products, and help branches run efficiently.

Responsibilities include handling day-to-day transactions, maintaining records, cross-selling, and building relationships. Freshers or up to 1 year in financial services encouraged to apply, with communication skills in local language and English.

Qualifications

• Process knowledge/orientation
• Cross selling / upselling skills
• Business development
• Communication in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers and contribute to improving their financial well-being

Skills

Process knowledge

Cross selling

Business development

Communication (local + English)

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services