CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Udaipur; Remote; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a proactive candidate in Udaipur, Rajasthan to join our branches. The role focuses on maintaining process discipline, promoting financial products, and driving customer acquisition through referrals.

The ideal candidate has a graduate degree, fresh or up to 1 year of lending/financial services experience, and strong communication skills in local language and English. On-site role with branch responsibilities.

Qualifications

• Process knowledge/orientation is essential.
• Cross-selling and upselling skills are important.
• Business development mindset is required.
• Strong communication in local language and English is expected.

Responsibilities

• Ensure quality and efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and prospects; cross-sell/upsell products.
• Drive promotional activities and referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data and records of daily transactions.
• Contribute towards branch profitability targets.
• Work towards transforming customers' financial well-being by offering suitable products.

Skills

Process knowledge

Cross-selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services