CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Devipura; On-site; INR 250,000 - 380,000; Full time

Job summary

Muthoot Fincorp Ltd. invites application for a Graduate with 0-1 year experience in lending/financial services to join our branch operations in Rajasthan. The role focuses on promoting financial products, cross-selling, maintaining branch processes, handling daily transactions, and building customer relationships.

The candidate should be fluent in local language and English, with strong communication and business development skills to contribute to branch profitability and customer acquisition.

Qualifications

• Graduate with freshers or up to 1 year experience in lending/financial services.
• Strong communication skills in local language and English.

Responsibilities

• Ensure quality and efficiency through adherence to processes and branch operations.
• Promote and maintain positive relations with contacts, customers and prospects.
• Achieve productivity targets to support branch profitability.
• Consistently cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records for daily transactions.
• Retain customers by contributing to their financial well-being.

Skills

Process orientation

Cross selling / upselling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services