CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Sholavandan; On-site; INR 210,000 - 330,000; Full time

Job summary

Muthoot Fincorp Ltd. in India is seeking a Graduate fresh/1 year experience in lending/financial services for a front-line role at branch level.

The role emphasizes customer engagement, cross-selling, and maintaining branch profitability through productive activities. You will handle day-to-day transactions, manage customer data, promote products, drive referrals, and build lasting relationships, while ensuring process adherence and compliance at the branch.

Qualifications

• Process knowledge/orientation.
• Cross selling / upselling skills.
• Business development.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet and contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables; maintain data and records related to daily transactions.
• Retain customers by working towards transforming the life of the common man by improving their financial well being.

Skills

Process orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services