CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Khandela; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp in Rajasthan seeks a graduate with freshers or up to 1 year of lending/financial services experience to support branch operations and drive customer acquisition.

You will promote products, cross-sell and upsell at every opportunity, handle day-to-day transactions and valuables, maintain records, and aim to improve customers' financial well-being while meeting profitability targets.

Qualifications

• Graduate with relevant education in finance or related field.
• Freshers or up to 1 year of lending/financial services experience.
• Ability to communicate in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records.
• Retain customers and contribute to improving their financial well-being.

Skills

Cross Selling / Upselling

Process Knowledge / Orientation

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services