CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Jammu district; Remote; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Ltd. in Jammu district seeks a Graduate with freshers to 1 year in lending/financial services. The role focuses on cross-selling, maintaining customer relations, and ensuring smooth branch operations to contribute to profitability.

Responsibilities include handling daily transactions, promoting products, and driving referrals while delivering excellent service in the local language and English.

Qualifications

• Graduate qualification is required.
• Freshers or up to 1 year experience in lending/financial services.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to support branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct marketing activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables with care and accuracy.
• Maintain data and records related to daily transactions.
• Retain customers by working to transform lives through improved financial well-being.

Skills

Cross Selling

Upselling

Communication Skills

Process Knowledge

Business Development

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services