CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Kota; On-site; INR 200,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking an entry-level professional for branch operations and lending support in Kota, Rajasthan. The role focuses on ensuring process discipline, maintaining customer relationships, and driving product sales across financial services.

The ideal candidate is a graduate with freshers or up to 1 year of lending/financial services experience, ready to work in a fast-paced banking environment and contribute to branch profitability.

Qualifications

• Process knowledge/orientation for banking operations.
• Proven cross-selling/upselling skills across products.
• Ability to develop business and drive referrals.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and prospects.
• Meet productivity targets contributing to branch profitability.
• Promote products and services with cross-sell and up-sell opportunities.
• Conduct marketing activities and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records.
• Aim to retain customers and enhance financial well-being of clients.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services