CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Hyderabad; Remote; INR 300,000 - 360,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for a role in Hyderabad. The candidate will ensure process adherence, promote products, and drive referrals while maintaining daily transaction records. You will interact with customers in local language and English, aiming to increase branch profitability and customer financial well-being.

The role suits fresh graduates or candidates with up to 1 year of lending/financial services experience, requiring a graduate degree and strong communication skills.

Qualifications

• Process knowledge/orientation for banking workflows.
• Ability to identify cross-sell opportunities with customers.
• Background in business development and customer interactions.

Responsibilities

• Ensure process adherence to maintain branch efficiency.
• Promote and maintain positive relations with customers.
• Achieve productivity to support branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers and contribute to financial well-being.

Skills

Process Orientation

Cross-Sell Skills

Business Development

English & Local Language

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services