CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Labour Colony; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp is hiring for a role in lending/financial services in Karnataka. Freshers or candidates with up to 1 year of experience are welcome. The role emphasizes process adherence, customer relations, and promoting financial products.

The position involves day-to-day branch operations, cross-selling, and driving referrals to acquire customers while maintaining records and contributing to branch profitability.

Qualifications

• Process orientation and understanding of lending/financial services.
• Ability to cross-sell and upsell financial products.
• Business development and client growth.
• Proficient communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity to meet branch profitability targets.
• Promote the products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers and contribute to transforming financial well-being.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services