CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Wardha; On-site; INR 200,000 - 280,000; Full time

Job summary

Muthoot Fincorp is hiring for a branch-based role in Wardha, Maharashtra. The selected candidate will promote products, cross-sell and upsell services, and support daily branch operations to achieve profitability targets.

Graduates (freshers or up to 1 year in lending/financial services) with strong communication skills in the local language and English are encouraged to apply. Local knowledge and customer-centric approach are valued.

Qualifications

• Graduate with freshers or up to 1 year in lending/financial services.
• Strong cross-selling and upselling abilities.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote products, cross-sell and upsell to customers.
• Drive customer acquisition through promotional activities and referrals.
• Handle day-to-day transactions and manage valuables.
• Maintain data and records of daily transactions.
• Aim to transform financial well-being of customers.

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services