CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Rajasthan; Remote; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Graduate with freshers or up to 1 year in lending/financial services to join our branch network in Rajasthan. The role emphasizes customer onboarding, relationship building, and promoting our lending products.

The candidate will work on daily transactions, data maintenance, and referral-driven customer acquisition, contributing to overall branch growth and financial well-being of clients.

Qualifications

• Process knowledge/orientation.
• Cross selling / upselling skills.
• Business development.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence across branches.
• Promote and maintain positive relations with contacts, customers and potential customers.
• Meet productivity targets to support branch profitability.
• Cross-sell and up-sell products at every opportunity to drive revenue.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records of daily transactions.
• Aim to retain customers and contribute to improving financial well-being of clients.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services