CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Electronic City; On-site; INR 223,000 - 312,000; Full time

Job summary

Muthoot Fincorp Ltd. in Bengaluru region seeks a Graduate with fresh or up to 1 year experience in lending/financial services. The role focuses on driving product promotions, cross-selling, and building strong customer relations at the branch.

You will handle daily transactions, maintain data records, and support referral-based customer acquisition while contributing to branch profitability and growth in a fast-paced environment.

Qualifications

• Educational qualification: Graduate.
• Experience: Freshers or up to 1 year in lending/financial services.
• Strong communication skills in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and up-sell products at every opportunity.
• Drive referrals and promotional activities to acquire customers.
• Handle day-to-day transactions and valuables; maintain data/records.
• Contribute to branch profitability by achieving productivity targets.

Skills

Process orientation

Cross selling / upselling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services