CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Vizianagaram; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Vizianagaram, India is seeking a fresh graduate for a lending/financial services role. You will promote products, build customer relationships, and support branch operations.

You will handle daily transactions, maintain records, and help drive customer acquisition through promos and referrals, while communicating in local language and English.

Education: Graduate; Freshers or up to 1 year experience. Knowledge of process orientation and cross-selling valued.

Qualifications

• Promote and maintain positive relations with customers and potential customers.
• Cross-sell and upsell products at every opportunity.
• Handle day-to-day transactions and maintain data records.
• Drive customer acquisitions through promotional activities and referrals.
• Ability to communicate in local language and English

Responsibilities

• Maintain productive branch operations and contribute to profitability targets.
• Promote products and services and drive referrals to acquire customers.
• Ensure accurate recording of daily transactions and valuables.

Skills

Process orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services