CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Dindigul; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong is seeking a dynamic candidate for a front-line role focused on building relationships with customers and promoting lending products. The role emphasizes cross-selling, maintaining branch operations, and driving referral programs to grow the customer base.

The ideal candidate is a graduate, fresh or with up to 1 year in financial services, with strong local language and English communication skills and a willingness to engage in promotional activities and data-driven transaction

Qualifications

• Graduate with freshers or 1 year in lending/financial services
• Strong communication in local language and English
• Willingness to promote and upsell products

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and smooth function of branches
• Promote and maintain positive relations with contacts, customers and potential customers
• Achieve productivity to meet and contribute toward branch profitability targets
• Cross-sell and upsell products at every opportunity
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Handle day-to-day transactions and valuables
• Maintain data and records related to daily transactions
• Retain customers to improve their financial well-being

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services